This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.hearingaidknow.com (our website) you are accepting and consenting to the practices described in this policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information about individuals who visit and use our website:
Information you supply to us.
You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form or when you purchase something in our online shop. Listed below are areas of the website you may supply us with your data and the data items supplied:
Contact/enquiry forms for providers: We operate a "find a provider near you" service that has a webpage for each hearing aid and ear wax removal provider that we work with - each of these pages have a enquiry form that you can fill in if you wish to receive further information from the provider about their services, if you complete this enquirty form then you enter the following data:
- Your name
- Your email address
- Your phone number
Purchasing in our online shop: If you purchase from our online shop we need to know where to post your items to and we also need your credit card details to take payment. If you complete an online purchase you supply us with the following data:
- Your name
- Your email address
- A shipping address
- A billing address
- Your credit card number
- Credit card expiry date
- Credit card CVC number
- The name on your credit card
How we may use the information we collect
When you make a purchase in our shop we do retain a copy of your name, shipping address, billing addresss, email and the item(s) you ordered. We keep this information in case you have a problem with your order and we need to replace, refund or help you with your order in some way. We use a third-party, called HAB.online, to ship your order to you, when you purchase in our shop we send your name, email, shipping address and billing addresses to HAB.online so that they can fulfill your order. You can see how HAB.online use your data by viewing their privay policy at https://www.hab.online/privacy-policy/.
We use a Facebook cookie so that we can tell which visitors have arrived on the site from Facebook and how they interacted with our articles
We use a LinkedIn cookie so that we can tell which visitors have arrived on the site from LinkedIn and how they interacted with our articles
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully. Your access right can be exercised in accordance with data protection laws and regulations. Any access request must be made by emailing Steve or Geoff at email@example.com. We will provide your personal data to you within the statutory time frames. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (https://ico.org.uk/).