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Altering Oticon Intent hearing aids from home via RemoteCare


Oticon's smartphone application has a RemoteCare feature that allows your hearing aid provider to make changes to your hearing aids without being in the same room.

RemoteCare works a bit like FaceTime in that you can video-call with your provider, but also, they can alter your hearing aids and then send the updates directly to your ears over the app.

I used this yesterday, I got my new pair of Oticon Intents from Matthew at Zone1 Hearing in London last week, they are great hearing aids but there was a few things I wasn’t happy with. Matthew sent an update to the aids remotely and my minor problems have been fixed. I didn’t even have to leave the house!

The nice thing about RemoteCare is that it allows you to try out the changes to your hearing aids in the exact place where you want them to work. E.g. if you’d said “the wind noise was too overpowering when I’m out walking my dogs”, you can schedule a RemoteCare session whilst you are out in the wind and you can try out different solutions to the problem right there and then.

Over the years, I’ve got new hearing aids, got them programmed by the audiologist in the office, been happy with the sounds in the office, but they didn’t always sounds great once I’m home, or in the office, or in the pub, or anywhere else I might normally go. Different places have different acoustics, so what sounds great in the hearing aid office, might not sound great in the restaurant at the Dog & Duck. But now, with RemoteCare, you can hear exactly how it sounds wherever you need it, get changes  on the spot, and get the perfect setup for you.

The actual updating of the hearing aids takes seconds, once the provider has made the changes, they hit send, and your hearing aids go very briefly quiet, you are then listening with the updates. You can talk through whether you like the updates with your provider via video-chat, make further changes if necessary. Then once you are happy, it’s another brief second of silence while the update is applied permanently to your hearing aids.


I've used RemoteCare a few times now, I thinks its a quick and easy way to get your hearing aid problems fixed, which has some real benefits over being in the provider's office.

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Posted by

Steve Claridge

Steve Claridge

LinkedIn Twitter Facebook Co Founder

I have been wearing hearing aids since I was five years old, when a mild hearing loss was first diagnosed - now aged 45, that mild loss has progressed to a severe one and I rely on some pretty awesome hearing aid technology to be able to stay in the conversation. I'm passionate about helping people to understand hearing loss, hear more and communicate more easily.

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