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Getting rechargeable batteries replaced on Oticon More hearing aids

I’ve been happily wearing a pair of Oticon More hearing aids for about four years now.

Just recently I noticed that the rechargeable battery in the right ear wasn’t holding its charge for as long as it used to. Previously, I could charge the aids overnight and wear them for a whole day with no worries about battery power.

The right aid started to run out of charge after 10 hours or so, then after more months it was five hours, then months again it dropped to two hours. I’d got four solid years out of these batteries, so I can’t grumble about one of them finally giving up the ghost.

I’d been putting off getting them fixed and just charging them often but every two hours was getting ridiculous, so I called a few hearing aid practices near me. The first practice told me that “they would only look at hearing aids they supplied themselves” and the second said “We’ll send it back to Oticon to get it fixed”. I didn’t like the sound of either of those, the first response just seems like terrible business to me, I could have been a new customer of theirs and the second meant I would be without hearing for a week or more while they were getting repaired.

So, I thought, who do I know who can sort this out for me? These guys:

I called Matthew Pearson at Zone1 Hearing and explained my problem. He had new batteries delivered from Oticon within two days and I went into his West Hampstead practice to see him (a bit of a trek for me, but worth it).

We decided to change both batteries (if one lost its charge the other probably isn’t far behind). There was a bit of drama with one of the battery doors being stuck shut, no surprise after four years of not moving.

Matthew also updated the software on my hearing aids, ran some diagnostics and made sure everything about the aids was working as it should be.

Great service from Zone1. I had a problem, they fixed it quickly. No fuss, no being without my aids for a week or more, no drama about fixing a hearing aid bought elsewhere. Perfect.

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Posted by

Steve Claridge

Steve Claridge

LinkedIn Twitter Facebook Co Founder

I have been wearing hearing aids since I was five years old, when a mild hearing loss was first diagnosed - now aged 45, that mild loss has progressed to a severe one and I rely on some pretty awesome hearing aid technology to be able to stay in the conversation. I'm passionate about helping people to understand hearing loss, hear more and communicate more easily.

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